Frequently Asked Questions.
Do brands other than ANKHGEAR use MagZip zippers?
Yes! You’ll find top name manufacturers and brands like Under Armour use MagZip zippers. Plus you can order them and add them to favorite clothing items you already have.
I love my ANKHGEAR hoodie. Are more products coming?
Absolutely. We’re working to design and manufacture more apparel featuring the MagZip zipper. We’re also creating handy products like the HUKIT for hats and other innovations. Sign up on our email list and you’ll always know what’s new from ANKHGEAR.
I have or have seen a jacket that appears to have a MagZip. How do I know?
MagZip zippers are patented technology and the MagZip is a registered trademark. Other brands are incorporating MagZip technology, including ANKHGEAR.
The slider on my MagZip is broken. Do I need to get a slider from you?
MagZip zippers have specially designed sliders. While other sliders may look similar, they will not work properly. MagZip Sliders are available only through our store.
I have a jacket I purchased from a retailer that now has a broken MagZip. Who do I contact?
Please contact the retailer or manufacturer of the jacket you purchased. They may be able to provide a replacement garment under the original warranty. If they are unable to help you replace or repair a jacket, you may purchase a replacement MagZip from our store.
I can’t find the MagZip zipper color/length combination that I need.
Due to growing popularity, our MagZip zipper inventory is sometimes limited. For most colors, we offer only a single length. As long as the MagZip zipper you have selected is as long as or longer than the zipper it is replacing, it can be cut to size.
I found a color I need, but the length is unavailable or too short. Will you be getting more?
We do restock individual colors, but the length may vary. We do not have restocking schedules, but if you email us directly, we will inform you when new inventory arrives.
I'm confused about which MagZip zipper to purchase. What are the options?
Please review How MagZip Works for further explanation.
How accurate are the colors?
We know that matching your existing garment is important to you. We try to ensure that images on our store accurately represent the actual product. However, due to image resizing and variations in displays, true product colors may vary slightly from the images.
I have a broken MagZip zipper that I purchased from your store.
Please visit our Warranty Page.
How long before my order ships?
Please allow up to 7 business days for your order to ship. You will receive email notification with tracking information immediately following shipment.
What are my shipping options?
To keep your shipping costs low, we use United States Postal Service (USPS) 1st Class for both domestic and international shipments. Tracking numbers will be provided. We also offer FedEx for more expedited deliveries. As an alternative shipping option, if you have an account with a common carrier, i.e. UPS, FedEx, DHL, etc., and would prefer to use that method please email us with your carrier and account number, prior to placing your order. Please note that we still collect a $10 handling fee for processing, packaging, and delivery to your carrier.
How long will shipping take (USA and Canada)?
Domestic (USA) orders generally arrive 3-5 business days after shipment. Canadian orders generally arrive 5-7 business days after shipment. Full tracking is available in the USA and Canada.
How long will shipping take (International excluding Canada)?
Unfortunately, for some international destinations, tracking is not possible and delivery times may be unpredictable. Click here for a list of countries supporting full tracking or contact your local postal service. Typically expect 3-4 weeks from notification of shipment for international delivery, however longer shipping times are not uncommon. We do offer FedEx International Economy for a fully traceable shipment and predictable delivery time if required.