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Returns

Easy returns.

If it’s not right, we make it right. Here’s how returns and exchanges work.

The ZipperBuddy fit promiseUS orders: if you used our fit guide and your ZipperBuddy still doesn’t fit your jacket, we pay the return and refund it. Or put what you paid toward a Custom ZipperBuddy built to your jacket; you just pay the difference for the custom. Ordered the wrong length, side or type? We swap it free.

30-day returns

Not working for you? Return it within 30 days of delivery for a full refund.

  • Items must be unworn and unwashed, with tags and original packaging. (A ZipperBuddy that doesn’t fit your jacket after using our fit guide is covered by the promise above.)
  • Include your order number.

Who pays return shipping

  • In the US: we do. We email you a prepaid return label.
  • Outside the US: returns are welcome, but you pay the shipping back to us, and the shipping on any replacement we send you.

How to start a return

  1. Request it online. Go to your account (sign in with your email, no password needed), open your order and click Request return. Pick the items and tell us why. Please don’t mail anything before we approve it.
  2. Get your label. We review every request and reply within 2 business days. US customers get a free prepaid label by email. International customers get the address and instructions.
  3. Ship it back with the original packing slip to: ANKHGEAR Returns, 4241 Schutt Road, Canandaigua, NY 14424.
  4. Get your refund. We inspect it and refund your original payment within 10 business days. Your bank may take a few more days.

Exchanges

The fastest way is to return what you have and place a new order for what you want. ZipperBuddy size swaps are free: tell us what jacket it’s for.

Custom ZipperBuddies

Custom ZipperBuddies are built to your jacket, so they can’t be returned. If something is wrong with how we built it, we’ll make it right. Tell us what happened and add a photo.

Damaged or wrong item?

Check your order when it arrives. If something is damaged, defective or wrong, tell us right away and add a photo. We’ll make it right. For items that broke later, see Warranty.

Bought on Amazon or TikTok Shop?

Those orders follow Amazon’s or TikTok Shop’s own return process. Start your return from your order in that app.

European Union

For orders shipped to the EU, you can cancel or return within 14 days for any reason. Items must be unworn and unwashed, with tags and original packaging.

Questions?

You can always email us at info@ankhgear.com or call (585) 542-8882. We’ll try to get back to you within 2 business days. You can also use our Contact page. If it’s been more than 15 business days since we approved your return and you haven’t seen your refund, let us know. Read the full refund policy.